Introduction
This notice applies across all websites that we own and operate and all services we provide, including our online and mobile services and any other apps or services we may offer. For the purpose of this notice, we'll just call them our 'services'.
When we say 'personal data' we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you can't be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn't apply.
We may need to update this notice from time to time. Where a change is significant, we'll make sure we let you know – usually by sending you an email.
Who are 'we'?
When we refer to 'we' (or 'our' or 'us'), that means TRACEPOINT (Pty) Ltd. and all its wholly owned subsidiaries. Our headquarters are in South Africa but we operate all over the world.
TRACEPOINT is a Technology Services Provider (TSP) and we provide an easy-to-use global online IoT platform and related technology services for businesses.
Our principles of data protection
Our approach to data protection is built around four key principles. They're at the heart of everything we do relating to personal data.
Transparency
We take a human approach to how we process personal data by being open, honest and transparent.
Enablement
We enable connections and efficient use of personal data to empower productivity and growth.
Security
We champion industry leading approaches to securing the personal data entrusted to us.
Stewardship
We accept the responsibility that comes with processing personal data.
How we collect your data
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly
When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, invite users to use our services, contact us with questions or request support.
Information we collect automatically
We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on.
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, take a look at our cookie policy.
Information we collect from our mobile apps
With your consent we collect some information about you in order to provide app specific features depending on the service you consume:
- Device information: This may include information about your device, such as its type, model, operating system, and unique device identifiers
- Usage data: This may include information about how you use our app, such as the features you use, the pages you visit, and the time and date of your visits.
- Location data: This may include information about your device's location, including GPS signals and other sensors that may provide us with information on nearby devices and Wi-Fi access points.
How we use your data
First and foremost, we use your personal data to operate our websites and provide you with any services you've requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
- To communicate with you
- To support you
- To enhance our websites and services
- To protect our services
- To market to you
- To analyze, aggregate and report
How we can share your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- other companies in the TRACEPOINT group of companies;
- third party service providers and partners;
- regulators, law enforcement bodies, government agencies, courts or other third parties where necessary;
- an actual or potential buyer in connection with a business purchase or merger;
- other people where we have your consent.
Security
Security is a priority for us when it comes to your personal data. We're committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. For more information about security, contact us.
Retention
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it. We'll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we'll make sure it's deleted or anonymised.
Your rights
It's your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication.
You also have rights to:
- know what personal data we hold about you, and to make sure it's correct and up to date;
- request a copy of your personal data, or ask us to restrict processing your personal data or delete it;
- object to our continued processing of your personal data.
How to contact us
We're always keen to hear from you. If you're curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.
As a technology company, we prefer to communicate with you by email – this ensures that you're put in contact with the right person, in the right location, and in accordance with any regulatory time frames.